Lufthansa
Lufthansa flight delayed or cancelled? Here's what you're owed
Lufthansa is an EU-licensed carrier — its flights are covered by EU261 in both directions. If your flight was delayed 3+ hours, cancelled with less than 14 days' notice, or you were denied boarding, you could be owed up to €600 in compensation under EU Regulation 261/2004.
Check compensationYour rights with Lufthansa
No matter which airline operates your flight, EU Regulation 261/2004 protects you in cases of long delays, cancellations without sufficient notice, and denied boarding. The rules below apply equally to flights with Lufthansa, once the relevant conditions are met:
Delay of 3 hours or more
If your Lufthansa flight arrived at its final destination 3 hours or more late, for reasons within the airline's control, you're entitled to financial compensation of up to €600.
Cancellation with less than 14 days' notice
If Lufthansa notified you of the flight cancellation less than 14 days before departure and didn't offer a comparable alternative, you may qualify for compensation.
Denied boarding (overbooking)
If you were denied boarding because of overbooking, despite holding a valid reservation and checking in on time, you're owed immediate compensation.
How much are you owed?
The amount depends on your flight distance, under EU Regulation 261/2004.
Up to 1,500 km
250 €
e.g. Tirana – Rome
1,501–3,500 km
400 €
e.g. Tirana – London
3,501 km or more
600 €
e.g. Rome – New York
How to claim your compensation
Four simple steps to secure the rights you're owed:
01
Check your case
Check whether your Lufthansa flight was delayed 3 hours or more, cancelled on short notice, or you were denied boarding.
02
Gather your documents
Keep your boarding pass, booking confirmation, and any notice from Lufthansa about your flight.
03
Submit your claim
Send us your Lufthansa flight details — we contact the airline and handle the entire process on your behalf.
04
Receive your compensation
Once your case is resolved successfully, we transfer your compensation directly to you. No win, no fee.
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Frequently asked questions
Am I owed compensation if my Lufthansa flight was delayed?
Yes, if your Lufthansa flight arrived at its final destination 3 hours or more late, for reasons within the airline's control, you're entitled to financial compensation of up to €600.
How long do I have to claim compensation from Lufthansa?
The time limit for filing a claim ranges from 2 to 6 years, depending on the legislation of the country where the claim is filed.
What documents do I need for a claim against Lufthansa?
You'll need your boarding pass, booking confirmation, and a form of identification. These documents help us verify and submit your claim.
What if Lufthansa refuses to pay?
If Lufthansa refuses or delays its response, we pursue the case further — through national enforcement bodies or legal action, with zero financial risk to you.