FAQ
Your questions, answered
Find clear answers to every question about eligibility, the application process, and getting paid.
Eligibility
Who qualifies for flight compensation?
You qualify if your flight arrived 3 or more hours late, was cancelled without at least 14 days' notice, or you were denied boarding due to overbooking — for reasons within the airline's control. Eligibility doesn't depend on your nationality, only on the flight route and the operating airline.
When does EU Regulation 261/2004 apply?
The regulation applies to all flights departing from an EU airport, regardless of the airline, as well as flights arriving in the EU when operated by an EU-licensed airline.
What counts as 'extraordinary circumstances'?
Extraordinary circumstances include extreme weather, political instability, security risks, and strikes unrelated to the airline's operations. Technical faults or staff shortages usually do NOT count as extraordinary circumstances and do not excuse the airline from paying compensation.
Is there a time limit to apply?
Yes. The time limit ranges from 2 to 6 years depending on the country where the incident occurred, so it's always worth checking even if your flight happened a while ago.
Can I claim compensation for older flights?
Yes. Many passengers get compensated for flights from recent years, within the legal time limit of the relevant country. If you're not sure, send us the details and we'll check for free.
Process
How do I apply for compensation?
Fill out the online form with your flight details — your claim goes straight to our team for review. Applying takes just a couple of minutes.
What documents do I need?
You'll need your booking confirmation, boarding pass, a form of identification, and any correspondence with the airline about the incident. The more documents you have, the stronger your claim.
How long does the process take?
It usually takes 2 to 6 months, depending on the airline's cooperation and the complexity of your case. If legal action is needed, the process can take longer. When a case goes to our partner law firm, the procedure can take 9–12 months depending on the case and caseload.
What does FlyReimburse do for me?
We assess your eligibility, prepare and submit your claim, communicate and negotiate with the airline, and take the case to court if needed — with no extra effort required from you.
What happens if the airline refuses my claim?
If the airline refuses or delays its response, we escalate the case to the relevant national enforcement body or, if needed, take it all the way to court — with zero added financial risk to you.
Payment
How much compensation can I get?
Compensation ranges from €250 to €600, depending on your flight distance: €250 for up to 1,500 km, €400 for 1,501–3,500 km, and €600 for 3,501 km or more.
How do I get paid?
Once your case is successfully resolved, we transfer your compensation directly to your bank account.
What does 'No win, no fee' mean?
No win, no fee. In successful cases we keep 30% of the compensation deposited into our account (after bank charges). When the case is pursued by our partner law firm, the service commission is 45%.
Can I claim extra compensation for expenses?
Yes. If you incurred extra expenses because of the flight disruption — such as meals, accommodation, or transport — send us the receipts and we'll include them in your claim.