Privacy Policy
Last updated: 1 August 2026
This English translation is provided for convenience; the Albanian version prevails.
At FlyReimburse, we're committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our services.
Information We Collect
We collect information you give us directly when you submit a flight compensation claim, create an account on our platform, contact our support team, or subscribe to our newsletter. This information includes:
- Personal information — your name, email address, phone number, and identification details needed to process your claim.
- Flight details — flight number, dates, route, booking reference, and any documentation related to your flight disruption.
- Payment information — bank account details needed to transfer your compensation.
How We Use Your Information
We use the information we collect to:
- Process and manage your flight compensation claim
- Communicate with you about your claim and our services
- Provide customer support and answer your questions
- Send you important updates about your claim
- Improve our services and develop new features
- Comply with legal and regulatory obligations
Sharing Your Information
We don't sell, trade, or rent your personal information to third parties. We only share your information in the following cases:
- Airlines and authorities: to process your claim with the airline or the relevant regulatory body
- Legal requirements: when required by law or to protect our rights and safety
- Service providers: with trusted partners who help us operate our platform (e.g. payment processors, IT services)
- Your consent: when you explicitly authorize us to do so
We apply industry-standard security measures — including encryption, secure servers, and regular audits — to protect your information.
Your Rights
Under applicable data-protection law, you have the right to:
- Access: request a copy of the information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information, subject to legal requirements
- Portability: request that your data be transferred to another service provider
- Objection: object to the processing of your personal information
- Withdrawal: withdraw your consent to data processing, where applicable
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Provide personalized content
- Keep our platform secure and functional
You can control your cookie settings through your browser preferences. However, disabling certain cookies may affect the site's functionality.
Data Retention
We keep your personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and maintain business records as required by law. When we no longer need it, we securely delete or anonymize your data.
International Data Transfers
Your information may be transferred to and processed in countries other than the one you live in. We make sure any such transfer complies with applicable data-protection law and we apply appropriate safeguards to protect your information.
Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe we have unintentionally collected data from a child under 16, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material change will be announced by posting the updated policy on our website.
Contact Us
For any questions about this Privacy Policy or our data practices, write to us at info@flyreimburse.com or find us at Bulevardi Bajram Curri, Tirana, Albania.